An Exception report is issued when something exceptional happens (an Exception), and they document the incident and how it is to be handled.
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An Exception report is issued when something exceptional happens (an Exception), and they document the incident and how it is to be handled.
And an Exception is something that will cause a deviation in cost, schedule, scope, or quality that goes beyond the tolerance levels agreed upon between the Project Manager and their client, sponsor, or project board. It can also include Health and Safety threats.
An Exception Report is prepared by the project manager for their client, sponsor, or project board.
Never start your response to an incident by writing your exception report. Instead, start by taking whatever action you need to, to stabilize the situation. And your first communication with your client, sponsor, or project board should either be in person, by Zoom, or by phone. Your exception report is part of the formal process of governance, rather than the informal process of getting things done!
The Contents of an Exception Report are typically:
The purpose of your Exception Report is to generate a decision. And it will be a decision that is:
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What is an Exception Report? And what's an Exception? | Video Click To TweetDr Mike Clayton is one of the most successful and in-demand project management trainers in the UK. He is author of 14 best-selling books, including four about project management. He is also a prolific blogger and contributor to ProjectManager.com and Project, the journal of the Association for Project Management. Between 1990 and 2002, Mike was a successful project manager, leading large project teams and delivering complex projects. In 2016, Mike launched OnlinePMCourses.
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