16 May, 2019

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What is Voice of the Customer (VOC)? | Video

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By Mike Clayton

Project Management: What is..., Stakeholder Engagement
VOC, Voice of the Customer
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How do you know what your users, customers, and stakeholders want. You need to listen to their voices. So, what is the Voice of the Customer?

Dr Mike Clayton is founder of OnlinePMCourses.com.

Here, he answers this question, in under 5 minutes.

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Mike Clayton

About the Author...

Dr Mike Clayton is one of the most successful and in-demand project management trainers in the UK. He is author of 14 best-selling books, including four about project management. He is also a prolific blogger and contributor to ProjectManager.com and Project, the journal of the Association for Project Management. Between 1990 and 2002, Mike was a successful project manager, leading large project teams and delivering complex projects. In 2016, Mike launched OnlinePMCourses.
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