You want to be a Trusted Project Manager. So you will need to cultivate five habits to build trust.
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And you want them to trust you. So, what do you do to earn their trust? Of course, you know the things that easily erode trust. And, I’m sure you avoid them:
But the question is…
I’d like to suggest that there are five habits you can cultivate, that will build trust in your:
The more you engage other people in offering their own ideas, the more they will trust your decisions. The more you listen to their suggestions about which choice to make, the greater their confidence will be in your leadership.
I hope it goes without saying that the first habit is meaningless if you don’t pay attention to the ideas you hear. If you don’t listen, or ignore them, trust will evaporate like spilt whiskey. My point here is the importance of making time to speak with people, and to give them a good listening to. Hear their concerns. Share their triumphs. Let them talk through their challenges.
People won’t trust you, if they feel you don’t trust them. When you set someone up to do something: • tell them you are leaving them to it, • offer to be available if they ask for help, and then • leave them to it
Walking the talk is a cliché, right? Of course, right. But that’s because it’s so important. Follow through on your commitments and maintain the highest standards of integrity. Enough said.
And, when you do… Say sorry. Don’t think for one moment that apologies make you look weak, incompetent, or naïve. Instead, they show you are a human who makes mistakes, and a leader who takes responsibility for them. No apology: no forgiveness.
I asked Project Managers in a couple of forums what material things you need to have, to do your job as a Project Manager. They responded magnificently. I compiled their answers into a Kit list. I added my own.
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Dr Mike Clayton is one of the most successful and in-demand project management trainers in the UK. He is author of 14 best-selling books, including four about project management. He is also a prolific blogger and contributor to ProjectManager.com and Project, the journal of the Association for Project Management. Between 1990 and 2002, Mike was a successful project manager, leading large project teams and delivering complex projects. In 2016, Mike launched OnlinePMCourses.
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