Project Communication Management Archives

Good Customer Service: How to Keep Your Client and Stakeholders Happy

How you a Project Manager keep your client and stakeholders happy by applying some of the principles of good customer service.

You have a big idea. It may be a result, conclusion, insight, or recommendation. How can you communicate big ideas with maximum impact?

Zoom, Teams, Webex, Blue Jeans… We’ve all had to adapt ourselves to more productive web calls. So, what lessons have I learned?

Project excellence requires your whole project community to have a common understanding. So, what can you do to build shared understanding?

Sometimes the life of a project manager seems one meeting after the next. So, creating a good project meeting should be important to you.

I spoke with Project Management Rockstar founder, Richard Junod, about project status reports and reporting project status.

A great way to set the tone and do work at the start of your Project is to host a Kick-off Meeting. It is easy to do… but hard to do well.

No-one likes bureaucracy. But we do know that some record-keeping is necessary. So, make Project Documentation one of your top priorities.

In Project Management, there is nothing more important than understanding your project’s stakeholders. And Stakeholder Analysis is is how we do it.

If your project does not have a good enough Communications Plan, people won’t know as much as they want to know. And that can mean trouble.