Project Management is a 'learning endeavour'. That is, when you do it properly, you learn from every experience. And, as we start a New Year, I want to share ten of the most valuable Project Management lessons I have learned over the years.
So, let's get started with my ten project management lessons...
Sometimes its hard to see how things are working out, while you are head-down and working on your project. Perhaps the single most important lesson I have learned in my working life is to trust the process.
By this, I mean that we need to start every piece of work by carefully preparing and planning. You need to select which process is right, to achieve the immediate goal you need to meet.
When you have done that, follow the process diligently.
Sometimes, it will not seem to be working. At those times, it can be tempting to stop work and start again. But, if you have chosen your process well, this may be a temporary setback.
This chart above represents the Satir Model of Change. What you can naively expect, when you are working on a problem, is that it will start to get better as you work. And it will keep improving until you are finished.
Learn more about what project managers need to know about change management.
This is rarely the case. Instead, what happens as you start to work the problem, is that things start to get worse. You're kind of unravelling what was there and
Think about when you are making changes around your house like decorating or maintenance. Sometimes you have to strip down some good decoration or remove some sound
Indeed, I used to run a very effective three-day Project Management training course in London for one client. I ran it once a month for several years. And, at the end of the first day, I'd usually go home thinking:
In fact, it was nothing of the sort. At worst, they were just exhausted by a long and challenging day. I would always find, on day 2, that
So, I wrote on the inside cover of my course folder...
It's a Day One Thing...
Trust the Process
We have a set of over 60 Project Management Checklists. These encapsulate many of the detailed project management lessons I ave learned, into a set of processes you can trust.
I am not saying that competence is not valuable: it is. I'm simply saying that no-one gives you any credit for it. This isn't just a project management lesson; it's true in
What people value is the results you get. They also value exceptional capabilities. But competence...
That's just the price of entry; a hygiene factor. Without it, you have nothing to offer. If you want people to value you and the work you do, you have to work hard to:
If you choose a demanding career like project management, you will have tough times. The work will demand a lot of you.
And, of all the project management lessons I have learned, perhaps the hardest is this one. Self-control is vital.
You need to develop the self-control to:
Doing this well goes way beyond competence. But if you can master self-control, you'll be in a good position to tackle the biggest and most complex of projects.
I won't say I have enjoyed every day of my working life. Who can?
But one of the most delightful project management lessons I have learned is that I do enjoy managing projects. And I do enjoy teaching others how to manage projects.
Yes, there are setbacks and difficult days. Every career has those.
But, particularly if you are at the start of your Project management career, I would say this to you:
It's a great career, and I think you'll have a lot of fun along the way, as well as achieving great things.
I grew up with what is often referred to as 'Traditional Project Management'. I prefer the term 'Planned Project Management'.
And I decry the term 'Waterfall', not because it's wrong. It may not be very helpful, but I do get the metaphor. I decry it because so many Agilists (Agile practitioners) seem to use it as a term of mild abuse.
But in the last 24 months, I have been learning some of the basics of the Agile approach, and some of its methodologies. And I have learned these project management lessons
Rather, I don't believe you can be a fully-formed project manager without understanding the basics of all of the different approaches that are around.
Everyone is talking about it. And lots of project managers are doing it. So, Agile is clearly important. So what is Agile Project Management?
We have a load of other videos that will introduce you to Agile methodologies like:
We offer a wide variety of Agile Project Management training in association with the Agile Project Management Academy.
If you are ready to work towards an Agile Project Management qualification, we offer a range of high quality certification programs.
And the best example is the sometimes angry debate between Agile purist and Waterfall traditionalists. Is it plausible that one of these two
Or even possible that one of them is even a little bit more 'right' than the other?
No. Both have their value and both are applicable in the right circumstances. But the reality is more complex. In the real world, what is usually best is some form of carefully constructed amalgam. This will take the parts from each that are most relevant to the current situation.
Famously, Tim Lister says:
Risk Management is Project Management for Adults
Tim Lister, IEEE Software, May, 1997
The project management lesson that I learned is that, while this is true, and I love the quote, there is more. Experienced Project Managers ('adults') manage projects through
I would say a lot of your risk comes from insufficient attention to your stakeholders. All of the technical stuff is relatively easy. I say:
Stakeholder Engagement is Project Management for Sophisticated Adults
Dr Mike Clayton
Apologies for the minor profanity, but 'a damn good talking to' is a common idiom that people often apply to intransigent children.
And sometimes, that is how our stakeholders can seem to us, isn't it?
But just like children, one of the most powerful project management lessons I have learned is that talking to people who don't want to hear, much less agree, rarely achieves much.
What does, is listening to them.
We all feel we need to be heard, and sometimes, just listening is enough.
Sometimes, email is just right. But often, we use it as a cheeky shortcut to doing the right thing.
If nothing else, you know that email is a medium that does not allow you to listen!
So, the very best form of human communication is a face-to-face conversation. But why is email the 'worst'?
The simple answer is 'mismatched expectations'. That
When you send an email, you usually think of it as a quick and informal medium. You rarely take a lot of care over how you word it, nor of proof-reading for typos or careless comments.
Yet, when we receive an email, we implicitly assume that it has been written with care. We can readily take an unfortunate choice of words as a personal slight.
Let's end on a serious note: the importance of Project Governance.
As a young project manager, this was a lesson I had yet to learn. But once I had learned this valuable project management lesson, I have applied it to every project from day one. It's also why I wrote the article: What has Project Governance Ever Done for Us? [Ans: A Lot].
Of all of these Project Management lessons, I think this is the one I'd pick for new project managers as the single most important. Please do take a look at the article.
Please do tell us in the comments below. I'd love to have us share our learning and will respond to every comment.
Good luck for 2019, and here's to many lessons learned, but not necessarily the hard way!
Dr Mike Clayton is one of the most successful and in-demand project management trainers in the UK. He is author of 13 best-selling books, including four about project management. He is also a prolific blogger and contributor to ProjectManager.com and Project, the journal of the Association for Project Management. Between 1990 and 2002, Mike was a successful project manager, leading large project teams and delivering complex projects. In 2016, Mike launched OnlinePMCourses.
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