One of the most common topics that comes up in a talk or training session about project management is Multi-tasking.
A common form of the multi-tasking question is this:
“How do I juggle managing of several projects at the same time?”
I have been getting this question at talks, seminars and training sessions for many years and I can remember clearly how I first dealt with question many years ago.
When I started training and speaking professionally, I had recently left a large consulting firm, where my team specialised in Programme Management. Not surprisingly, therefore, I initially mis-heard the question as: “How do manage several projects together?” It’s a common mistake to hear in the question a topic you are so familiar with. So my answer was: “Aha, what you need is not Project Management; you need Program Management”
But the question was rarely about how to co-ordinate multiple projects – usually the questioner had been given responsibility for managing a number of projects and had to give time to the leadership of each. Their problem was not about co-ordination as much as about managing their time.
There are tools and techniques from Programme Management that will help you to oversee a number of projects simultaneously, but fundamentally, the question I was being asked, frequently, was about time management: keeping on top of multiple responsibilities when each is demanding and fast moving.
And this is where the Multi-tasking Fallacy appears. People often think the answer is to “Multi-task”. In fact, human beings cannot multi-task; not when more than one task requires conscious consideration. The best we can do is passively conduct one or two tasks on auto-pilot (walking and chewing gum, for example) while carrying out one mentally demanding task (like planning tomorrow’s activities). Our brains do not allow us to carry our two mentally demanding tasks together.
What this means is that what appears to us as multi-tasking (like solving a staffing issue while reviewing the quality of a deliverable) is not. What it is, is rapid switching, from one task to another.
The problem is that switching from one task to another introduces a delay; while our brain mentally powers-down from one activity and boots up the data for the next. Therefore, the more often you switch, the more time you waste.
You really will get better work done – and more work – when you give yourself big, dedicated chunks of time to work on something. Ideally, the chunk will be enough to finish the task.
This has a huge added benefit. When we really focus on something, we can enter what Mihaly Csikszentmihalyi calls a “Flow State” , which he describes wonderfully in his book, Flow: The Psychology of Optimal Experience. Here, we can lose yourself in the task and gain a sense of deep wellbeing and satisfaction. Flow is one of the key elements in the rapidly emerging field of Positive Psychology. I will be writing more on this in the future.
The “So what?”
When managing multiple projects, make dedicated time to focus on each; mentally, have one hat for each, and put on one hat at a time; give each project a good chunk of time – enough to make a real contribution; swap from project to project quickly enough to keep control of each.
In my next blog, “Cycle Times and the Monitor and Control Loop“, I will look at how quickly you need to switch from one project to another. I show why good project control requires you to visit each project frequently enough, and how to assess how frequently that is.
Photo Credit Ryan Ritchie: https://www.flickr.com/photos/ryantron/4453018910
Dr Mike Clayton is one of the most successful and in-demand project management trainers in the UK. He is author of 13 best-selling books, including four about project management. He is also a prolific blogger and contributor to ProjectManager.com and Project, the journal of the Association for Project Management. Between 1990 and 2002, Mike was a successful project manager, leading large project teams and delivering complex projects. In 2016, Mike launched OnlinePMCourses.
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