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Based on AXELOS ITIL® material. Reproduced under licence from AXELOS. All rights reserved.

What is ITIL Foundation?

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Thousands of organizations around the world use ITIL's IT Service Management (ITSM) Best Practice. They include Microsoft, HSBC, and NASA.

ITIL's methodology aligns IT services to the needs of the business. They can adapt its core processes, and facilitate stable operations and effective transformation.

ITIL can be used in to meet the requirements for ISO 20000 certification. Its mapping to ISO 20000 is the first that the International Organization for Standardization has allowed to be a part of their standards.

Learn More about ITIL


We have a detailed article about ITIL:
'ITIL for Project Managers – Should You?'

This article includes:

  • What is IT Service Management?
  • What is ITIL?
  • How is ITIL Structured?
  • Why is ITIL Relevant to Project Managers?
  • A conversation with our trainer, one of the ITIL founders: Ivor McFarlane

Now Available for ITIL 4

ITIL 4 is the latest version of ITIL, which is the subject of this course.

The ITIL Foundation is the entry level certification. It will give you a broad knowledge of the key elements, concepts, and terminology of the ITIL IT service management lifecycle. You'll learn about the links between lifecycle stages, the processes, and how they contribute to service management practices.


Please Note...

Following new requirements from Axelos (the owners of ITIL), we are required to sell this course with the exam.
Unfortunately, we are unable to sell the course alone. You can still buy either exam from us, without the course.

Therefore, the price for this courses includes the cost of the exam, as well as all sales taxes

I Passed my exam with 83%. I enjoyed the course and the instructor. I paid attention to his summary for each lesson and took copious notes. I reviewed the notes and did the sample exams for nine days. The flash questions were very helpful. I suggest copying these and thoroughly reviewing the flash questions.

Xavier (verified owner) - December 2017

Try Before You Buy


Get the first 40% of your ITIL 4 Foundation course absolutely Free. 
That's 11 units.

For ITIL 4, You'll get...

2-day Course

2-day Course

Video Lessons with Real Experts

25 Lessons
5 hours of video
14 contact hours (PDUs)


Test yourself with multiple quizzes

Simulated Exams

One sample exam


Accredited by PeopleCert/Axelos

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What you Get

In this course, you'll learn the foundations of IT service management based on ITIL, and will be prepared for the ITIL Foundation exam.


The course is equal to 2 days of classroom training. It’s a set of video lessons (over 5 hours), quizzes, integrated flashcards, and sample exams; everything you need to learn the topic and get you prepared for the exam. And we've designed it in a way that's easy to follow for a busy professional.

And the first 11 lessons are completely free.

  • Compatibility: ITIL 4 (latest edition)
  • Try-before-you-buy: the first 11 units are free - no registration needed
  • Equivalent to a 2-day classroom course
  • 5 hours of video / 25 lessons
  • Program includes multiple quizzes
  • Includes official sample exam paper 
  • Accredited by PeopleCert under licence from Axelos
  • Certification of completion: when you finish the course
  • Official certificate: by passing the official online ITIL Foundation exam (available separately)
  • PMI PDUs - 14 / Axelos CPDs - 15

  • This package includes your ITIL 4 Exam fee

Here are the Five Best Reasons to buy one of these ITIL Foundation Programs

  • 1
    The course is designed on learning principles, not to slavishly follow the manual.
  • 2
    Course is divided into short lessons so you can avoid overload, and watch 1 to 5 videos a day
  • 3
    Quizzes after the course course modules, to help you evaluate yourself (these are optional)
  • 4
    Exam simulator that allows you to retake tests to see improvements as you learn, and it also allows you to retake individual questions you got wrong. With our Exam simulator you will know when you are ready for the real exam
  • 5
    Your tutor, Ivor Macfarlane, is one of the original authors of ITIL (versions 1, 2, and 3), and Lifetime Achievement Award holder for outstanding contribution to IT Service Management.

Great course. Ivor’s experience and explanation in the course is invaluable. Passed the exam with flying colours. Would definitely recommend this course to others. However if you want to feel more confident before the exam would also recommend to buy the ITIL APP from Axelos (it's not very costly - 5 euros). So this course plus the app will give you the best results.

Tushar (verified owner) - February 2018

Your Course Tutor

Ivor Macfarlane

Your course tutor is Ivor Macfarlane

Ivor is one of the original authors of ITIL (versions 1, 2, and 3), ISO/IEC2000, and other best practices. He is well known at ITSM events and has presented around the world.

Now, he is a freelance trainer and consultant, and Lifetime Achievement Award holder for outstanding contribution to IT Service Management. He has been an ITIL examiner since 1991.

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Target Audience

This course is for you if you...

  • need a basic understanding of the ITIL framework
  • need to understand how ITIL can be used to enhance IT service management within an organization
  • are an IT professional (or similar) working within an organization that has adopted and adapted ITIL. So you are someone who needs to be informed about or contribute to ongoing service improvement.

There are no formal pre-course requirements.

Ready to Try?

The cost of this course is €445 for 12 months full access.
€445 ~ £375 or $505 (exchange rates subject to change)
Subject to local taxes.

This price gives you:

  • All the resources and content listed above, for a full 12 months.
  • Access to the official Axelos exam. When you are ready to take your ITIL exam, just contact mPlaza.
  • Includes VAT/Sales taxes

How can I Buy?

When you are ready, you can pay for the course using PayPal, or using a credit card or debit card, through a fully secure and certified platform. Your course will be available to you for one year from when you pay for it.

What if it's not for me?

You can cancel your order and get a full refund up to one month after your purchase, as long as you have not done more than 30% of your course.

Excellent course. As a tester, I found a few minor bugs. None of these mattered at all. The presenter, Ivor Macfarlane is a great presenter, explainer and story teller. This course was actually fun. Passed my certification exam without problems not using other material. Highly recommended for anyone trying to get a grip on ITIL.

Hartmut Goetze (verified owner) - January 2018

What are You Waiting for?

Click the button to start now...

ITIL 4 Foundation

This Course is delivered by mPlaza

mPlaza training believes that if a professional person feels too busy or unfocused to take a course, it only means that the course is not properly designed for them. They like to take responsibility for the whole learning experience and prepare something appropriate for the real audience. 

mPlaza training courses are designed based on three principles:

  • 1
    The course should not be boring - Because people don’t learn well under torture!
  • 2
    The course should provide something practical - Because that’s how the learner can generate benefits
  • 3
    The course should properly prepare the candidate for the certification - Because certificates help improve the credibility of the organization and seriousness of the learners

mPlaza is a brand name of Professional Training Center of Excellence, which is a certified partner of AXELOS, a Registered Education Provider (R.E.P) by PMI, and an accredited training organization from PeopleCert, APMG, and EXIN.

OnlinePMCourses is an affiliate for mPlaza. We are glad to recommend their products. When you purchase a course through our links, we will receive payment.

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