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What is ITIL (and ITSM)? | Video

What is ITIL - and ITSM?

If you ever need to manage an IT project – or any project with a strong IT element – you are bound to come up against the need for ongoing IT Service Management (or ITSM). And, for many organizations, this means getting to grips with the basics of ITIL.

So, what is ITIL (and ITSM)?

Dr Mike Clayton is founder of

Here, he answers this question, in under 5 minutes.

PMI Talent Triangle - Technical Project Management

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Project Management in Under 5.
What is ITIL (and ITSM)?

You may also like our full length article about ITIL, which also features an interview with its founder, Ivor McFarlane.

And our videos that answer the question, ‘What is…

Do You Want to Learn more about ITIL?

We have a course that will give you a thorough introduction to ITIL. It will also prepare you for the ITIL Foundation examination, if you want to take it.

ITIL Foundation

Learn more about our ITIL Foundation Program…

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About the Author Mike Clayton

Dr Mike Clayton is one of the most successful and in-demand project management trainers in the UK. He is author of 14 best-selling books, including four about project management. He is also a prolific blogger and contributor to and Project, the journal of the Association for Project Management. Between 1990 and 2002, Mike was a successful project manager, leading large project teams and delivering complex projects. In 2016, Mike launched OnlinePMCourses.

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