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If it’s Not an Unambiguous Yes… [How to Avoid Disappointment] | Video

If it's Not an Unambiguous Yes... [How to Avoid Disappointment] | Video

A simple thought from me today. It’s something I often tell people in live training. If it’s not an unambiguous yes… Treat it as a ‘no’.

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An Unambiguous Yes…

So, that means:

  • ‘maybe’
  • ‘I thinks so’
  • ‘In principle’
  • ‘Ye-e-e-s-s-s’
  • ‘I suppose so’

…and even ‘I am sure’.

Because, let’s face it: if they were sure, it wouldn’t occur to them to say so.

That doesn’t mean it is a No

But it certainly isn’t a yes. And that means you have work to do. Find out what’s on their mind, and blocking them from an unambiguous yes. Because if, instead, you act as if ‘I expect so’ meant ‘yes’, you’ll be disappointed. Maybe not always, but often.

And, more to the point, you’ll feel let down

In their mind though, they didn’t let you down, because they never made a commitment.

And it’s that mismatch of perceptions that causes friction and conflict. Add that to the inconvenience of a delay, or maybe even a failure, and your misery is complete.

So, always…

  • Look them in the eye and ask them for a commitment.
  • If the answer is not an unambiguous ‘yes’, then treat it as a ‘no’, and get clarification.

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What Kit does a Project Manager Need?

I asked Project Managers in a couple of forums what material things you need to have, to do your job as a Project Manager. They responded magnificently. I compiled their answers into a Kit list. I added my own. 

Check out the Kit a Project Manager needs

Note that the links are affiliated.

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For more of our videos in themed collections, join our Free Academy of Project Management

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About the Author Mike Clayton

Dr Mike Clayton is one of the most successful and in-demand project management trainers in the UK. He is author of 14 best-selling books, including four about project management. He is also a prolific blogger and contributor to ProjectManager.com and Project, the journal of the Association for Project Management. Between 1990 and 2002, Mike was a successful project manager, leading large project teams and delivering complex projects. In 2016, Mike launched OnlinePMCourses.

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