One thing Project Managers most fear is resistance from one or more of your stakeholders. And one form of resistance is particularly hard to deal with. They may not say it outright. But the resistance amounts to something plain and simple: blunt even: ‘I don’t like you.’ And this is all about trust.
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I don’t like you is a tricky one to deal with. It feels so… personal.
The first step is to recognize that it may not be you. It may just be something you represent to that stakeholder. Like authority, disruption, or a smart young professional with less experience than them.
Well, the answer lies in what sort of relationship you need. The important thing is not that they like you. Rather it’s that they trust you.
It was devised by David Maister, Charles Green, and Robert Galford. You’ll find it in their fabulous book, ‘The Trusted Advisor’.
The Trust Equation relates the trust your stakeholder has in you to four factors:
So, Trust (T) is given by:
T = (C + R + I) / S
Your response is to understand which elements of the trust equation are weak. My experience is that the trust issues on a project are often:
But, once you understand where trust is leaking away, you can start to address the issue, and build it up.
Carefully curated video recommendations for you:
I asked Project Managers in a couple of forums what material things you need to have, to do your job as a Project Manager. They responded magnificently. I compiled their answers into a Kit list. I added my own.
Note that the links are affiliated.
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Dr Mike Clayton is one of the most successful and in-demand project management trainers in the UK. He is author of 14 best-selling books, including four about project management. He is also a prolific blogger and contributor to ProjectManager.com and Project, the journal of the Association for Project Management. Between 1990 and 2002, Mike was a successful project manager, leading large project teams and delivering complex projects. In 2016, Mike launched OnlinePMCourses.
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