In an earlier video, we looked at the Sources of Conflict. In this video, we will focus on the stages of conflict.
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They often boil down to:
We can describe the stages of conflict with the ‘conflict boomerang’. One side of the conflict boomerang:
1. Make the choice to engage positively
2. Make contact Build
3. Appreciate the courage the other person is showing Demonstrate empathy and show you understand their position
4. Understand each other’s points of view Share facts, feelings, perspectives, concerns and definitions to build rapport
5. Agree criteria for a resolution what are your respective absolute requirements and desired outcomes?
6. Explore options and possible solutions
7. Offer a resolution Come to a decision and agree next steps
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I asked Project Managers in a couple of forums what material things you need to have, to do your job as a Project Manager. They responded magnificently. I compiled their answers into a Kit list. I added my own.
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Dr Mike Clayton is one of the most successful and in-demand project management trainers in the UK. He is author of 14 best-selling books, including four about project management. He is also a prolific blogger and contributor to ProjectManager.com and Project, the journal of the Association for Project Management. Between 1990 and 2002, Mike was a successful project manager, leading large project teams and delivering complex projects. In 2016, Mike launched OnlinePMCourses.
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