7 October, 2021

Dealing with Difficult Stakeholders – Conversation with Andy Kaufman | Video

Project Managers often fear having to deal with difficult stakeholders. But there are plenty of approaches we can take. So, in this video, I discuss ideas with People and Projects Podcast host, Andy Kaufman.

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This is learning, so, sit back and enjoy

Andy Kaufman

Andy Kaufman works with organizations around the world helping them improve their ability to lead and deliver. This includes working with leaders at the United Nations and other global clients to teach and coach on topics related to project management and leadership.

Andy started his career as a software developer and was promoted into management for all the wrong reasons! He is the author of three books and host of the acclaimed People and Projects Podcast, which provides free PDUs through interviews and insights for his global listeners.

The title of his podcast tells us all about his approach – the equal importance of People and Projects.

That’s why I wanted to speak with him about dealing with difficult stakeholders.

Dealing with Difficult Stakeholders

  • Introducing Andy Kaufman
  • The People and Projects Podcast
  • Topic: Dealing with Difficult Stakeholders
  • What do we mean by ‘stakeholder’? And what are the pitfalls?
  • The PMI Definition of a Stakeholder
  • Stakeholders: The Ripple Effect
  • Which Stakeholders are important?
  • Ripple effect metaphor part 2
  • Mike’s definition of a Stakeholder
  • Other stakeholder engagement traps
  • The Power-Interest Matrix
  • Keep informed vs Keep satisfied
  • Importance of listening to your stakeholders
  • Meeting particular needs
  • Designing reports around the needs of our stakeholders
  • Project reports to stimulate action
  • Difficult Stakeholders
  • What do you think of, when you’re thinking about ‘difficult stakeholders’?
  • Two reasons why people get upset
  • Labelling ‘difficult people’
  • Important message for project managers
  • People want to be listened to
  • People become difficult when…
  • A good listening-to
  • ‘I need your help’
  • It’s hard to argue with…
  • The ‘left eye tip’
  • Power of listening
  • Rapaport’s Rule #1
  • The power of silence
  • Keep your friends close…
  • Where to sit when you meet a difficult stakeholder
  • Building agreement
  • The power of ‘we’
  • Stakeholders and Lemmings
  • The need for control
  • Escalation- let’s escalate together
  • Andy’s bonus tip #1: The cardinal law of persuasion
  • Andy’s bonus tip #2: The law of gratitude
  • And… bonus tip #3: Gratitude not expressed…
  • How you end a dialogue
  • Accessing the People and Projects Podcast
  • New: Lead 52
  • Connect with Andy and Mike on LinkedIn

Getting in touch with Andy Kaufman

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And Articles that will help you with managing difficult stakeholders…

What Kit does a Project Manager Need?

I asked Project Managers in a couple of forums what material things you need to have, to do your job as a Project Manager. They responded magnificently. I compiled their answers into a Kit list. I added my own. 

Check out the Kit a Project Manager needs

Note that the links are affiliated.

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Mike Clayton

About the Author...

Dr Mike Clayton is one of the most successful and in-demand project management trainers in the UK. He is author of 14 best-selling books, including four about project management. He is also a prolific blogger and contributor to ProjectManager.com and Project, the journal of the Association for Project Management. Between 1990 and 2002, Mike was a successful project manager, leading large project teams and delivering complex projects. In 2016, Mike launched OnlinePMCourses.
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