How can I keep track of so many stakeholders? That’s the question Dawn Mahan and I tackle, as we don the wings of two Agony Angels.
Welcome to my guest, Dawn Mahan. At the start of the session, we pick a random question from my community about Project Management. We discuss it, and end up with some practical suggestions.
The full question is:
‘I’ve never worked on a project with so many stakeholders. It’s usually no more that 5 or 6, but there are 60 or 70 individuals and about 20 organizations. How can I keep track of them all and what we have said to them?’
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This is learning, so, sit back and enjoy
About Dawn Mahan
Dawn Mahan is an experienced Program and Project Manager who founded and runs PMOTraining.com. She is a Project Management educator, and her edge is the facilitated simulation events she offers her clients. By using gamification, she’s made the 750-plus pages of the 6th edition of the PMI’s PMBOK guide highly accessible. She has thought deeply and clearly about what matters in PMI’s principal certifications.
Connect with Dawn Mahan
What we Discussed
- 00:56 – The Agony Angels format
- 01:27 – Choosing a problem to solve
- 01:55 – The Problem: ‘so many stakeholders’
- 02:44 – Empathy
- 03:12 – Dawn Mahan’s framework of three types of stakeholder
- 03:32 – Meet Samm
- 03:49 – CFS Column: Cheerleaders, Finicky Fans, and Saboteurs
- 06:08 – Politics and Stakeholders
- 07:22 – How do we keep track of stakeholders and what we say to them?
- 09:54 – CRM for stakeholder engagement (Customer Relationship Management)
- 12:11 – Additional thoughts from Dawn Mahan
- 13:24 – Your first priority
- 14:45 – Your team’s role…
- 15:59 – What if you don’t know what your stakeholders are thinking?
- 17:53 – Stakeholders and Mob Movies
- 19:13 – Motivation of and learning from saboteurs
- 21:00 – Let’s summarize the tips for handling a lot of stakeholder relationships
Recommended Videos
Carefully curated video recommendations for you:
- What is Stakeholder Management? | Video
- Stakeholder Engagement Tips: 5 Tips For Project Managers | Video
- My Top 6 Stakeholder Analysis Tools | Video
- Dealing with Difficult Stakeholders – Conversation with Andy Kaufman | Video
- Astonish Your Stakeholders… with a Stakeholder Listening Plan | Video
- Influencing Stakeholders: Start at the Bottom | Video
- How to Build a Great Project Communications Plan | Video
And, on our sister channel:
Recommended Articles
Some of our best articles on stakeholder engagement:
- Project Stakeholder Management Knowledge Area: A Guide to Stakeholder Engagement
- The Top 20 Stakeholder Analysis Techniques All PMs Should Know
- Stakeholder Engagement Strategies: Don’t Miss 40-plus Ways to Power up Your Project
- How to Plan Your Stakeholder Engagement Campaign
- Win Stakeholder Compliance: Use the 5 Paths to Stakeholder Persuasion
- Good Customer Service: How to Keep Your Client and Stakeholders Happy
- Stakeholder Engagement: How to Make it Work Effectively in Hybrid Work Environments
- Stakeholder Leadership: Leading Bystanders as well as Followers
- How to Handle Stakeholder Objections
What Kit does a Project Manager Need?
I asked Project Managers in a couple of forums what material things you need to have, to do your job as a Project Manager. They responded magnificently. I compiled their answers into a Kit list. I added my own.
Check out the Kit a Project Manager needs
Note that the links are affiliated.
Learn Still More
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For more of our Project Management videos in themed collections, join our Free Academy of Project Management.
For more of our videos in themed collections, join our Free Academy of Project Management.
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