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Agony Angels: So many Stakeholders – Stakeholder Engagement with Dawn Mahan

Agony Angels: So many Stakeholders - Stakeholder Engagement with Dawn Mahan

How can I keep track of so many stakeholders? That’s the question Dawn Mahan and I tackle, as we don the wings of two Agony Angels.

Welcome to my guest, Dawn Mahan. At the start of the session, we pick a random question from my community about Project Management. We discuss it, and end up with some practical suggestions.

The full question is: 

‘I’ve never worked on a project with so many stakeholders. It’s usually no more that 5 or 6, but there are 60 or 70 individuals and about 20 organizations. How can I keep track of them all and what we have said to them?’

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This is learning, so, sit back and enjoy

About Dawn Mahan

Dawn Mahan is an experienced Program and Project Manager who founded and runs PMOTraining.com. She is a Project Management educator, and her edge is the facilitated simulation events she offers her clients. By using gamification, she’s made the 750-plus pages of the 6th edition of the PMI’s PMBOK guide highly accessible. She has thought deeply and clearly about what matters in PMI’s principal certifications.

Connect with Dawn Mahan

What we Discussed

  • 00:56 – The Agony Angels format
  • 01:27 – Choosing a problem to solve
  • 01:55 – The Problem: ‘so many stakeholders’
  • 02:44 – Empathy
  • 03:12 – Dawn Mahan’s framework of three types of stakeholder
  • 03:32 – Meet Samm
  • 03:49 – CFS Column: Cheerleaders, Finicky Fans, and Saboteurs
  • 06:08 – Politics and Stakeholders
  • 07:22 – How do we keep track of stakeholders and what we say to them?
  • 09:54 – CRM for stakeholder engagement (Customer Relationship Management)
  • 12:11 – Additional thoughts from Dawn Mahan
  • 13:24 – Your first priority
  • 14:45 – Your team’s role…
  • 15:59 – What if you don’t know what your stakeholders are thinking?
  • 17:53 – Stakeholders and Mob Movies
  • 19:13 – Motivation of and learning from saboteurs
  • 21:00 – Let’s summarize the tips for handling a lot of stakeholder relationships

Carefully curated video recommendations for you:

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Some of our best articles on stakeholder engagement:


What Kit does a Project Manager Need?

I asked Project Managers in a couple of forums what material things you need to have, to do your job as a Project Manager. They responded magnificently. I compiled their answers into a Kit list. I added my own. 

Check out the Kit a Project Manager needs

Note that the links are affiliated.

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About the Author Mike Clayton

Dr Mike Clayton is one of the most successful and in-demand project management trainers in the UK. He is author of 14 best-selling books, including four about project management. He is also a prolific blogger and contributor to ProjectManager.com and Project, the journal of the Association for Project Management. Between 1990 and 2002, Mike was a successful project manager, leading large project teams and delivering complex projects. In 2016, Mike launched OnlinePMCourses.

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